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Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it may be instructor-led or self-paced training or classroom training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on cocoonsoftware.in you agree to our Privacy Policy, Terms of Use, and refund policy.

Our refund policy is as follows:

Cancellation & Refunds Self Paced Learning :-

For Self Placed Learning:

No Refunds. All payments under this purchase will be irrevocable, non-refundable and non-creditable.

For Instructor Led Online Training:

No Refunds. There will be no refunds whatsoever for any courses.

Cancellation & Refunds: Classroom Training:

No Refunds. Payments referred to herein shall not be refundable under any circumstances. All payments under this purchase will be irrevocable, non-refundable, and non- creditable.

Cocoon Software reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness, or force majeure events (like floods, earthquakes, political instability, etc)

In case Cocoon Software cancels an event, a 100% refund will be paid to the delegate.

Refunds: Duplicate payment

Refunds of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer.

Note: Note: All refunds will be processed within 7-10 working days after the refund request is approved by Cocoon Software.

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